Frequently Asked Questions

Is there a minimum order requirement?

Nope! We support small to medium pet businesses. We don't tie up your cash flow by enforcing a minimum order requirement. Simply place an order for the products you want! If you place your order before 2:00pm, your order will be dispatched that same day!

 

Where do you ship to?

We ship all over Australia!

 

What products do you sell?

We sell dog and cat products! We sell a wide variety of products from reputable brands including PetSafe, SportDog and Julius K9. 

 
What dog products do you sell?
  • Harnesses
  • Leads & Collars
  • Dog Toys
  • Dog Doors
  • Pet Loo Indoor Dog Toilets
  • Piddle Place Portable Pet Loos
  • Water Fountains
  • Barking Collars
  • Remote Trainers
  • Containment Fences
  • Tracking Collars
What cat products do you sell?
  • Cat Toys
  • ScoopFree Litter Trays
  • Cat Doors
  • Water Fountains

 

 

Can orders be drop shipped?

We are more than happy to drop ship for you. Once you've placed your order, you will receive the order information via email and the product will be shipped direct to your client without any additional feeds. This is available for all orders within Australia.

 

Is there a discount program available?

YES! We are one of (if not the cheapest) pet product distributor in Australia and in addition to this, we offer further discounts when you purchase in bulk! If you buy 5 or more of our core products*, you will receive a further 20% on that particular order.

*Core products include any of the following (excluding accessories):

  • Dog Training products
    • Bark Collars
    • Dog Containment Fences
    • Remote Trainers
    • Tracking Collars
  • Pet Loo Indoor Dog Toilets
  • Pet Water Fountains
  • Automatic Pet Feeders
  • Pet Doors
  • ScoopFree Automatic Litter Boxes
  • FroliCat Toys

 

How does the product warranty work?

The majority of our PetSafe, SportDog and Innotek products come with a 3-year warranty. Other products will state the length of their warranty. We have made an arrangement with our suppliers so that all servicing work is handled by us, in-house. The benefit for you is that you are not dealing with a third party. For more information, please contact us or refer to our Warranty Returns and Repairs Page.